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We have an affiliate relationship with and receive compensation from companies whose products we review on this site. We are independently owned and the opinions expressed here are our own.

How to Return My Pillow

Getting a good night’s sleep is essential for our overall well-being, and having the right pillow plays a significant role. However, sometimes we may find that the pillow we purchased doesn’t meet our expectations or doesn’t provide the comfort we were hoping for. In such cases, it is important to know how to return the pillow and find a suitable replacement. Here is a step-by-step guide on how to return your pillow and make the process hassle-free.

Step 1: Review the return policy
Before initiating the return process, familiarize yourself with the return policy of the company or store from which you purchased your pillow. Each retailer may have different policies, including time limits for returns, conditions for returning the product, and refund options. Make sure you understand these terms to avoid any surprises during the return process.

Step 2: Gather necessary information and packaging materials
Ensure that you have all the required information for returning the pillow, such as the purchase receipt or order number. Additionally, make sure you have the original packaging materials, including the pillow cover and any tags or labels that came with it. Most companies require the product to be returned in its original packaging, so keeping it intact is crucial.

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Step 3: Contact customer service
Reach out to the customer service department of the retailer or company from which you purchased the pillow. You can typically find their contact information on their website or the purchase receipt. Inform them about your intention to return the pillow and provide them with the necessary details, such as the order number and reason for return.

Step 4: Follow the return instructions
Once you have contacted customer service, they will provide you with specific instructions on how to return the pillow. This may include shipping details, return labels, or drop-off locations. Follow these instructions carefully to ensure a smooth return process.

Step 5: Prepare the pillow for return
Before sending the pillow back, ensure that it is clean and free from any damage. If the pillow has a removable cover, wash it according to the care instructions. If the pillow itself is washable, follow the recommended washing instructions. If the pillow cannot be washed, consider using a pillow protector to keep it clean during use.

Step 6: Ship or drop off the package
Follow the provided return instructions and ship the package back to the designated address. If a return label was provided, affix it to the package securely. Alternatively, you may be directed to drop off the package at a specific location. Ensure that the package is well-sealed to prevent any damage during transit.

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Once you have completed these steps, you have successfully returned your pillow. Now, let’s address some common questions regarding pillow returns:

1. Can I return a pillow if I’ve used it?
Most retailers allow returns, even if the product has been used. However, be sure to check the return policy of the specific retailer you purchased from.

2. Do I need the original packaging to return the pillow?
In most cases, it is best to return the pillow in its original packaging. However, if you no longer have it, contact customer service for alternative options.

3. Will I get a full refund for my returned pillow?
The refund amount depends on the retailer’s policy. Some may offer a full refund, while others may deduct a restocking fee or cover the return shipping costs.

4. Can I exchange my pillow instead of returning it?
Many retailers offer exchanges for pillows. Check their return policy to see if this option is available.

5. How long does it take to receive a refund?
Refund processing times vary by retailer. It can take anywhere from a few days to a couple of weeks to receive your refund.

6. What if the pillow is damaged during shipping?
If the pillow gets damaged during the return shipping process, contact customer service immediately to resolve the issue.

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7. Can I return a pillow if it was a gift?
Returning a gift can be a bit more complicated. If you have the original receipt or order number, contact customer service to inquire about their policy for returning gifts.

By following these steps and understanding the return policy of the retailer, you can easily return your pillow and find the perfect replacement for a good night’s sleep.