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We have an affiliate relationship with and receive compensation from companies whose products we review on this site. We are independently owned and the opinions expressed here are our own.
We have an affiliate relationship with and receive compensation from companies whose products we review on this site. We are independently owned and the opinions expressed here are our own.

The Original Mattress Factory Review

Jake Comfort  |  Updated: April 2, 2021

Jake Comfort  |  Updated: April 2, 2021

We have an affiliate relationship with and receive compensation from companies whose products we review on this site. We are independently owned and the opinions expressed here are our own.

The Original Mattress Factory opened its first location in Cleveland, Ohio in 1990 by partners Ron Trzcinski, Perry Doerman, and Larry Carlson. Today, it has 11 factories and more than 100 locations throughout the United States. The company prides itself on eliminating the middle man and manufactures their own products in factory.

The Good:

The Original Mattress Factory is easily accessible. It has stores in 9 different states and offers shipping to most others. The mattresses come in many price points, from affordable classics to the more expensive luxury lines. The Classic starts at $249 and is competitively priced with other mattresses of its type. Their luxury mattress, the Serenity Latex, starts at $1,429. There are a wide variety of mattresses to choose from. Innerspring, orthopedic, pillow top, and foam mattresses are all offered in various styles and price points.

The company itself is known for its excellent customer service and vast selection. Consumer Reports has placed it at number one in customer satisfaction multiple years in a row. The general tone of reviews is positive, with many happy customers describing comfortable, long-lasting beds.

The Bad:

The biggest complaint is that their innerspring mattresses, like most regardless of brand, tends to sag within a few years. Complaints of slopes forming in the middle and on the edges occasionally come up. Warranties are offered by the company but have very strict guidelines. To qualify for a replacement mattress, the bed must have a noticeable indent of 1 1/2 inches. Transportation costs are not included in the warranty and are up to the consumer to pay for. Another common complaint is that the mattresses are too firm and differ from the store model’s firmness. And, as we said above, the company only has physical retail outlets in select states. Many customers won’t have the opportunity to visit a showroom and test out their preferred mattress before buying it.

The Products:

Many mattress styles are available including: The Classic, Regency, Orthopedic, Serenity, foam mattresses and customizable mattresses. All come in various comfort levels from ultra-firm to ultra-plush. Customizable mattresses can be made for hard to find specialty items such as boats, bunk beds, corner cuts, and even sleeper sofas.

The Original Mattress Factory doesn’t just sell mattresses, but also bedding and accessories, headboards, daybeds and adjustable bed frames.

To help you determine whether a mattress from The Original Mattress is right for you, we’re going to cover, in detail, the physical specification of the brand’s most popular mattress. Following that, we will provide more information regarding the feel and support of the mattress. The review will conclude with general information about the company (the warranties offered, trial period, etc.) along with a few alternative mattress options. To begin, here’s a look at the construction of the four most popular models and information about each layer of the mattress:

Regency Construction

Layers

Since the Regency mattress comes in a variety of styles, we’ll look at the Regency Euro Top mattress set for the purpose of this review.

Top

As made obvious by the name, this mattress boasts a luxurious Euro Top (on one side only) with compressed cotton padding. The feeling rating is 40, meaning the mattress is almost right in the middle between firm and plush. You can get this mattress in various sizes, ranging from twin to California King.

Middle

The “core” of this mattress features a 4-inch layer of memory foam that provides all-encompassing support. The brand rates this mattress as an 8 on the support scale and a 6 on the durability scale. In total the mattress measures 11 inches in height, thanks to the memory foam core layer and box spring which we will describe below. There’s also a network of LFK offset coil innersprings.

Bottom

At the bottom of the mattress, you’ll find a shock-absorbing modular box spring that’s 3-fold and comes with a 10-year non-prorated warranty. The box spring also comes with a wood slat that not only extends the life of the mattress but also doubles as a shock absorber.

The Original Mattress Factory Review
© The Original Mattress Factory

Classic Construction

Layers

There are nine mattresses in the, ranging from the Classic One Mattress Set to the Classic Luxury Firm Mattress Set. Below, we will provide additional information about the layers of the Classic One mattress (not the set).

Top

While this mattress doesn’t feature a Euro top, it does have a layer of compressed cotton and a ¾ inch layer of foam at the top of the mattress that helps create a firm fill. The feeling rating is 72 which means this mattress leans towards the “firm” side of the spectrum. Moreover, the mattress is one-sided, so you won’t be able to use the other side to extend the life of the mattress.

Middle

One could describe this as a “hybrid’ mattress because it has both coils and memory foam in its core. The exact number of coil ranges depending on the size of the mattress (for example, a twin has 216 coils, and a king has 468). The mattress has what is called a “Bonnell innerspring system.” Since this mattress is one of the more basic models, the only earned a durability rating of 3 along with a support rating of 5.

Bottom/Edge

When it comes to the bottom of this mattress, there isn’t a noteworthy foundation. To enhance the mattress’s support, you should consider pairing the mattress with a box spring. And while there are no handles on the edges, the edges do have 6 ga border rods to enhance support.

Serenity Mattress Construction

Layers

The next mattress on our list is the Serenity. There are currently seven different Serenity models available, ranging from the Serenity mattress set to the Serenity Plush mattress set. Our review will focus on the Serenity mattress without the additional add-ons, so you can get a better idea of how the most affordable option is constructed.

Top

Like most of the mattresses sold by The Original Mattress, the Serenity is a single-sided mattress and has a medium-soft top layer that promotes airflow and prevents overheating. With a feeling rating of 50, this mattress is exactly in the middle between plush and firm.

Middle

Thanks to its high-quality memory foam, this mattress was awarded a 9 on the support scale along with a 9 on the durability scale. There are two primary layers that support the core of this mattress – a layer of 4-inch high-density memory foam and a layer of 6-inch high-density Polyurethane foam. In terms of the total thickness, this mattress measures roughly 10.5 inches.

Bottom/Edge

Without a box spring or foundation, there isn’t much to the bottom of this mattress. Another slight disadvantage is that this mattress doesn’t have reinforced edges or handles. Paired with a high-quality foundation, this mattress could last for a while and provide optimal support.

The Original Mattress Factory Review
© The Original Mattress Factory

Orthopedic Mattress Construction

Layers

The final mattress on our list is the Orthopedic mattress. With 17 models available, this is one of the brand’s specialties. You have the choice of purchasing an ultra-firm mattress set, an ultra-plush set, and a hybrid mattress set, to name a few. This review will focus on the Orthopedic hybrid mattress.

Top

This mattress boasts a heavy-stitch cotton outer-layer on both sides (meaning the mattress could last longer than the models listed above). Each side has two inches of high-density foam that makes for a soft feel. Since this mattress has a feeling rating of 35, it won’t be the most pleasant-feeling out of the mattresses offered at the store.

Middle

Since this is a hybrid mattress, it has both foam and coils. The coil system features knotted offset coils, and the number of coils ranges from 275 (for a twin) and 621 (for a king). There are also multiple layers of dense memory foam, which may explain why this mattress has a 9 rating on the support scale and a 9 rating on the durability scale. All the layers measure 15.25 inches.

Bottom/Edge

With this being a dual-sided mattress, the bottom of the mattress is a mirror image of the top. Nonetheless, you can still put this mattress on a foundation and get more life out of it. This mattress also has handles on its edges, making it easier to move it. In addition, the edges have extra support – a 6 ga border rod and cylinders in every other coil on the perimeter. If you’re looking for support, this mattress ranks high.

Regency Firmness Feel and Support

The hybrid design you get with the Regency means that it has decent firmness, feel, and support. One thing that’s important to keep in mind is that there are multiple versions of the Regency mattress. That means that there’s a lot of room for flexibility in these areas.

For example, you can get a Regency with or without a pillow top. Adding the pillow top will make the mattress itself have a softer sensation when you lay down. However, this softness can also affect the way that your body gets support from the underlaying systems in the mattress.

This setup makes it easy for consumers to get the mattress they want with the qualities they’re looking for. However, it also makes it more likely that someone will order the wrong mattress by mistake. It can also make it overwhelming to choose a mattress, as there are so many options to pick from.

One piece of advice is to remember that the greater the amount of padding added to the top of a mattress, the softer the feel of that mattress. As a result, you can expect the pillow-top Regency and the Euro-top Regency to be much softer than the standard Regency.

The Original Mattress Factory Review
© The Original Mattress Factory

Classic Firmness Feel and Support

The Original Mattress Factory’s Classic line of mattresses has a lot of the same qualities as the Regency line, in the sense that there are lots of different options to choose from. When comparing standard models, the Classic will be much firmer than the Regency. That’s because the additional foam layer on the Regency gives it an extra level of softness.

However, most people report having much better support from the Classic mattress. That’s because the classic innerspring design is very stiff. This helps force your neck, back, and hips into alignment when you’re sleeping. As a result, the Classic is an ideal choice for people that are looking for an extremely firm mattress.

Serenity Firmness Fill and Support

The Serenity mattress also has all the different topper options. It comes in multiple different firmness levels. Overall, we’ve found that the different firmness levels for this mattress closely match the levels we would assign. That means you can expect the plush version of this mattress to be extra soft, for example.

One thing to note about the Serenity mattress is that, regardless of what level of firmness you get, the memory foam or latex foam you get in the mattress does a fairly good job of providing support for pressure points while also giving a gentle hug to the sleeper through mattress contour.

Something that customers should consider when getting a Serenity mattress is that the pillow top options will be much softer than the standard options. Additionally, the pillow top will reduce the amount of interaction you get with the memory foam or latex layers. That means a pillowtop or Eurotop Serenity can be a good option for those who like having some sensation of memory foam, but don’t want to get the complete sensation of the mattress conforming to your body.

At the same time, people who want the qualities of memory foam and want to experience them directly should stay away from the pillow top and Eurotop versions of this mattress. This is true for the same reasons as previously explained. Adding a topper reduces the amount that your body interacts with the memory foam. Less interaction means less hug and contour.

Orthopedic Firmness Feel, and Support

The Orthopedic mattress is designed with an eye towards giving people the best support possible. It does this by providing additional layers of support foam before the innersprings. However, the innersprings aren’t pocketed. This means that you’ll get more motion transfer at night when someone tosses or turns. As a result, partners may have a hard time staying asleep at night.

However, the support you get from the additional foam layers on the Orthopedic mattress line means that it’s much better for pressure points and spinal alignment. It also makes this mattress appealing for side sleepers, especially the softer versions of it. That’s because the additional foam can handle the pressure that your shoulder puts on the rest of your body when you’re sleeping on your side.

A Note About Returns:

The company does not accept any returns but does offer a one-year comfort policy in its place. This entails a 25% fee based on the cost of the lowest priced mattress. It also may include the difference in price between the two mattresses and a delivery fee. A size change policy is also available. The consumer may pay a 25% fee and change the size of their box spring to split or low profile, or to change the overall size for a 50% fee. Again, price differences and delivery fees may apply.

The Original Mattress Factory Review
© The Original Mattress Factory

Warranty

The Original Mattress labels its warranties with letters – A, B, C, and D. The letter indicates how long the warranty is, so it’s important to note the letter indicator when you’re browsing for a mattress. The shortest warranty is A, which lasts a year, and the longest warranty is D, which lasts for 12 years. Moreover, The Original Mattress offers limited warranties – the warranty is only valid if you use your mattress appropriately. Your warranty could become void if you use an improper foundation, for example. Should there be any defects in workmanship or materials, The Original Mattress will replace or repair your mattress at its discretion. Certain items are not covered under the warranty, including replacement costs for the replacement mattress and stains or burns to the fabric cover.

Trial Period

A major advantage of purchasing from The Original Mattress is that you’ll benefit from the company’s 365-Day Comfort Policy. While this policy doesn’t let you return the mattress for a refund, it does let you exchange the mattress for another mattress within one year of the purchase date. You will incur a fee of 25% of the least expensive of the two mattresses (the original one or the replacement). On top of the 25% fee, you will be responsible for transportation costs associated with the exchange. The Original Mattress encourages you to wait at least 30 days before exchanging your mattress so that your body has time to adjust.

Shipping

The Original Mattress can ship its products anywhere within the continental United States. If you live near one of the company’s 11 factories, you may be eligible for $65 local shipping. Those living outside of a factory’s radius will have to use white-glove delivery which starts a $199. Should you need the mattress in a hurry, The Original Mattress works with other carriers, such as FedEx, to expedite shipping.

Show Rooms

Ranging from Ohio to Florida, The Original Mattress has retail locations throughout the United States. If you live close to one of these locations, it’s a good idea to test out a mattress before buying it. With that said, it’s important to keep in mind that these physical locations are relatively small and won’t have all the company’s products in-stock or on display. Nonetheless, it’s still a good opportunity to get a better idea of what the mattress brand has to offer.

Should You Get an Original Mattress Factory Mattress?

There are several different types of sleepers that might enjoy an original mattress factory mattress. However, you need to be sure that this is the mattress you want, as the company doesn’t accept any type of returns other than warranty claims. That means you can only get your money back if your mattress breaks.

However, if you live near an Original Mattress Factory store and prefer to get your mattresses in-person so you can experience how they feel, then you should certainly stop by the original mattress factory. Their different mattress lines cover all the basic types of mattresses you can get on the market today. At the very least, this will help you understand the difference between an innerspring, hybrid, and foam mattress so you can narrow your search even more.

If you don’t live near an Original Mattress Factory, then you should probably look elsewhere for your mattress. The risk that you don’t like the mattress you order is too high given the fact that the company doesn’t accept returns without elaborate fee structures. This is especially true when nearly every online retailer gives you at least 100 days to try a mattress out before you’re committed to it.

At the end of the day, the Original Mattress Factory has some good options, but it isn’t the best consumer choice for most sleepers. You should only make them a priority if you live near one of their stores and can try the different mattresses for yourself.

Alternatives to Original Mattress Factory

Given the limits on the appeal for the Original Mattress Factory, we thought it’d be smart to list some alternatives. Each of these three companies have mattresses that are as good as or better than those you get from the Original Mattress factory. They usually have them at a better price, and all have at least 100 nights for you to be sure you love your mattress.

Puffy

Puffy is one of the premier mattress companies for people looking for the best possible sleep experience they can find. The company uses an innovative combination of materials to ensure that you get the support and comfort you need.

Another reason that we like the Puffy mattress so much is that it’s designed with lots of important features in mind. It works for all sleep positions and has spinal alignment and pressure relief systems that work great for nearly every person. Their materials even react to temperature to ensure you stay cool while you’re sleeping so you can wake up feeling refreshed.  Finally, you get 101 nights to make sure it’s perfect for you.

EDITOR'S CHOICE

Puffy

What Makes Puffy a Great Alternative?

  • 101-night sleep trial to ensure total comfort
  • Free shipping
  • Place on any surface
  • Save $300 when you use our link
Check out Puffy

Spring Sale Now: $300 OFF + FREE Pillow on any mattress purchase!

PlushBeds

If you want your mattress to be made from eco-friendly all natural and organic materials, PlushBeds is an excellent option for you. The beds are made with natural latex and memory foam. PlushBeds also offers mattresses for a wide variety of needs, including RV mattresses and adjustable mattresses. That makes them a one-stop mattress shop for lots of different consumers.

Plsuhbeds also gives you 100 nights to make sure your mattress is perfect. If you don’t like it, then the return shipping is free. The delivery is also free with PlushBeds. Given all these great benefits, there’s no reason not to give them a try.

PLUSHBEDS

PlushBeds

What Makes PlushBeds a Great Alternative?

  • Lots of options means there’s something for everyone
  • Natural and organic latex mattresses
  • Free shipping and return pickup
Check out PlushBeds

DreamCloud

DreamCloud is an online mattress company that gets more popular every day. They offer a range of hybrid and foam mattresses. The different lines at DreamCloud mean there’s something for every sleeper and something for every budget, as prices start at just under $400.

One of the things we like best about DreamCloud is the amount of attention that goes into the materials used on the mattresses. Things like organic cashmere covers and activated-charcoal infused foam normally cost much more, so these details help DreamCloud punch above its weight class in a big way. You get 365 days to try the mattress to make sure it’s perfect for you.

DREAMCLOUD

DreamCloud Luxury

What Makes DreamCloud a Great Alternative?

  • Loaded with features – Cashmere cover, 5-zone compression, pocketed coils, and more
  • 365-day trial to ensure the perfect night’s sleep
  • Lifetime Warranty for your peace of mind
  • Get an instant $200 off by using our link
Check out DreamCloud

What They Say

3.9
Rated 3.9 out of 5
3.9 out of 5 stars (based on 9 reviews)
Excellent22%
Very good45%
Average33%
Poor0%
Terrible0%

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